Refund policy

Returns & Exchanges

Because every item is made to order just for you, we are unable to accept returns or exchanges for reasons such as change of mind or incorrect size selection. Please review product descriptions, size guides, and photos carefully before purchasing.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Send a photo of the issue by email and we will make it right with a replacement at no cost to you.

We want you to love what you receive. If something isn't right, please reach out to us at support@parcandowrdesigns.com

Cancellations

Cancellations are accepted within 24 hours of purchase, provided the order has not yet entered production. Please message us as soon as possible if you need to cancel.

Once an order has entered production it cannot be cancelled, as it has already been created specifically for you.